The recovery guidelines outlined below, only apply to the initial abend(s), subsequent abends would still need to be reported to the on-call. The operator is not locked into these guidelines and, should they spot something out of the ordinary, or at any time feels uncomfortable with proceeding with the recovery, they would still contact the responsible on-call.
The chart below is meant to be readily referenced document outlining the necessary and KEY steps to recovering a server... A quick reference chart, if you will. The operator still will need to provide, as he does now, the commands necessary to load the backup software, and status the server (i.e.: the VOLUMES and MIRROR STATUS commands etc.) to determine it's overall status. The following guidelines only apply to abends, and not to other conditions such as hard drive deactivations for example. The most common of these abends would be the parity error, or MSEngine Different output abend, for example.
|
Server |
No-Contact Routine Initial Recovery Action(s) |
|
ARCHIVE01 |
Restart Both Sides, "activate server" on B side, restart backup on B when server stable |
|
ARCHIVE01A |
Restart Side |
|
ARCHIVE01B |
Restart Side, when stable, restart backup on B, re-prime after midnight |
|
ARCHIVE02 |
Restart Both Sides, "activate server" on B side, restart backup on B when server stable |
|
ARCHIVE02A |
Restart Side |
|
ARCHIVE02B |
Restart Side, when stable, restart backup on B, re-prime after midnight |
|
ARCHIVE03 |
Restart Both Sides, "activate server" on B side, restart backup on B when server stable |
|
ARCHIVE03A |
Restart Side |
|
ARCHIVE03B |
Restart Side, when stable, restart backup on B, re-prime after midnight |
|
ARCHIVE04 |
Restart Both Sides, "activate server" on B side, restart backup on B when server stable |
|
ARCHIVE04A |
Restart Side |
|
ARCHIVE04B |
Restart Side, when stable, restart backup on B, re-prime after midnight |
|
ARCHIVE05 |
Restart Both Sides, "activate server" on B side, restart backup on B when server stable |
|
ARCHIVE05A |
Restart Side |
|
ARCHIVE05B |
Restart Side, when stable, restart backup on B, re-prime after midnight |
|
ARCHIVE06 |
Restart Both Sides, "activate server" on B side, restart backup on B when server stable |
|
ARCHIVE06A |
Restart Side |
|
ARCHIVE06B |
Restart Side, when stable, restart backup on B, re-prime after midnight |
|
ARCHIVE07 |
Restart Both Sides, "activate server" on B side, restart backup on B when server stable |
|
ARCHIVE07A |
Restart Side |
|
ARCHIVE07B |
Restart Side, when stable, restart backup on B, re-prime after midnight |
|
ARCHIVE08 |
Restart Both Sides, "activate server" on B side, restart backup on B when server stable |
|
ARCHIVE08A |
Restart Side |
|
ARCHIVE08B |
Restart Side, when stable, restart backup on B, re-prime after midnight |
|
BANK01 |
Restart Both Sides, "activate server" on B side, restart backup on B when server stable |
|
BANK01A |
Restart Side |
|
BANK01B |
Restart Side, when stable, restart backup on B, re-prime after midnight |
|
CCMAIL1 |
Restart Server |
|
CD1 |
Restart Server |
|
CDROUTE |
Restart Server |
|
CLC1 |
Restart Server |
|
CLC2 |
Restart Server |
|
COMM_SRV |
Restart Both Sides, "activate server" on B side, after SYS volume mounts run ioauto on A and B |
|
COMM_SRV2 |
Restart Both Sides, "activate server" on B side, after SYS volume mounts run ioauto on A and B |
|
COMM_SRV2A |
Restart Side |
|
COMM_SRV2B |
Restart Side |
|
COMM_SRVA |
Restart Side |
|
COMM_SRVB |
Restart Side |
|
FORMS |
Restart Server, reload backup |
|
GO_ADMIN |
Restart Server |
|
GO_CTRL |
Restart Server |
|
GO_CTRL2 |
Restart Server |
|
GOCENTER_1 |
Restart Server |
|
GOCENTER_2 |
Restart Server |
|
GOCENTER_3 |
Restart Server |
|
GOCENTER_4 |
Restart Server |
|
GOCENTER_5 |
Restart Server |
|
GOCENTER_6 |
Restart Server |
|
GOCENTER_7 |
Restart Server |
|
GOCENTER_T1 |
Restart Server |
|
IBM_SRV |
Power Cycle and then bring server up. |
|
NETSYS |
Restart Server |
|
ROUTER0 |
Restart Server |
|
ROUTER1 |
Restart Server |
|
ROUTER2 |
Restart Server |
|
ROUTER3 |
Restart Server |
|
ROUTER4 |
Restart Server |
|
ROUTER5 |
Restart Server |
|
ROUTER6 |
Restart Server |
|
ROUTER7 |
Restart Server |
|
RRSCREEN1 |
Contact Phil before recovering, after recovery remember to reload backup |
|
SS1 |
Restart Both Sides, "activate server" on B side, after SYS volume mounts run ioauto on A and B, restart backup on B when server stable |
|
SS1A |
Restart after midnight |
|
SS1B |
Restart Side, when stable, restart backup on B, re-prime after midnight |
|
SS2 |
Restart Both Sides, "activate server" on B side, after SYS volume mounts run ioauto on A and B, restart backup on B when server stable |
|
SS2A |
Restart after midnight |
|
SS2B |
Restart Side, when stable, restart backup on B, re-prime after midnight |
|
SS3 |
Restart Both Sides, "activate server" on B side, after SYS volume mounts run ioauto on A and B, restart backup on B when server stable |
|
SS3A |
Restart after midnight |
|
SS3B |
Restart Side, when stable, restart backup on B, re-prime after midnight |
|
SS4 |
Restart Both Sides, "activate server" on B side, after SYS volume mounts run ioauto on A and B, restart backup on B when server stable |
|
SS4A |
Restart after midnight |
|
SS4B |
Restart Side, when stable, restart backup on B, re-prime after midnight |
|
SS5 |
Restart Both Sides, "activate server" on B side, after SYS volume mounts run ioauto on A and B, restart backup on B when server stable |
|
SS5A |
Restart after midnight |
|
SS5B |
Restart Side, when stable, restart backup on B, re-prime after midnight |
|
SS6 |
Restart Both Sides, "activate server" on B side, after SYS volume mounts run ioauto on A and B, restart backup on B when server stable |
|
SS6A |
Restart after midnight |
|
SS6B |
Restart Side, when stable, restart backup on B, re-prime after midnight |
|
SS7 |
Restart Both Sides, "activate server" on B side, restart backup on B when server stable |
|
SS7A |
Restart Side |
|
SS7B |
Restart Side, when stable, restart backup on B, re-prime after midnight |
|
SS8 |
Restart Both Sides, "activate server" on B side, restart backup on B when server stable |
|
SS8A |
Restart Side |
|
SS8B |
Restart Side, when stable, restart backup on B, re-prime after midnight |
|
TP2 |
Restart Both Sides, "activate server" on B side, after SYS volume mounts run ioauto on A and B, restart backup on B when server stable |
|
TP2A |
Restart Side |
|
TP2B |
Restart Side, when stable, restart backup on B, re-prime after midnight |